What you need to access and use the driver app

Duet driver app is available for public to download on both App Store for iPhone users and Play Store for Android users. However, only certain users can access the app content and actually use it.

In order to access and user the driver app, you will need to

1. Work for a Duet contracted fleet operation.

Duet contracts with professional fleet operations and provides them Duet’s Mobility as a Service (MaaS) platform to manage operation.

If you work for a Duet contracted fleet operation, then your fleet administrator will be able to register you and create a Duet driver account for you.

If you have already created an account using Duet rider app, then tell your fleet administrator so they can find your existing account in the system and add the necessary permissions to upgrade it to the driver account. 

2. Provide your information to your fleet administrator for registration.

You will need to provide your name, mobile phone, email address, addresses, a profile photo, driver license copy, commercial driver license (optional) and driving record (if asked).

3. Be assigned to a service program.

After registration, your administrator needs to assign a service program to you so you can provide service to the qualified riders. Please confirm with the administrator which program is assigned to you.

4. Download the Duet driver app.

If you're an iPhone user, then you download the driver app on the App Store. 

If you're an Android phone user, then you download the driver app on the Play Store. 

5. Log in the driver app.

Once your administrator created a Duet driver account for you, you will be able to login the driver app using the same phone number or email registered with your Duet account.

If you use phone number to log in, you can just enter the number in your driver app to get the verification code for logging in.

If you use email to log in, you will need to set up a custom password to replace the default password given to you. This is a one-time change. Here is how you can set up your own password.

Log in the app first time, tap Log in > enter your email > tap Forgot password. You will receive an email shortly with a link to reset or set up your new password.

Note: check your Spam or Junk box if you don’t see the email in the inbox. Also double check the spelling of your email. Depending on your mail server, it may take a few seconds to a few hours for the email to be sent. Be sure that you give enough time for it, and try not to send too many reset email.

Once you have your new password, go back to the Duet driver app, tap Log in > enter your email and password > tap Log in.

If you’re having trouble of logging in, then try taping the Forget password to reset the password again. If the issue persistent, you can contact your admin or Duet for assistance.